Frequently Asked Questions

Products and Services

What products does Zimo provide?

We offer a wide range of flooring products, including rubber mats, plush carpets, rugs, and customized flooring solutions. We also provide fully tailored OEM & ODM services to meet your specific designs, specifications, and application requirements.

We serve customers across various industries, including home decoration, commercial spaces, hotels, fitness facilities, playgrounds, education, and industrial applications. Our flooring solutions are designed to provide safety, comfort, durability, and reliable performance for different environments worldwide.

Yes. We provide flexible OEM & ODM services for brands, distributors, and importers worldwide. From product design and material selection to customized production and packaging, our team supports customers with reliable manufacturing solutions tailored to their market needs.

Yes. Our professional team provides guidance on selecting suitable materials, textures, colors, and specifications based on your application requirements, product performance expectations, and market needs.

Yes. We provide customized design support for OEM & ODM projects, including product dimensions, colors, patterns, materials, and packaging solutions to meet your specific requirements.

Production and Quality

What is your production lead time?

Production lead time depends on the product type, order quantity, and customization requirements. For standard products, we can arrange production quickly, while customized projects may require additional time for design confirmation and sample approval. Our team will provide an accurate schedule to ensure efficient delivery.

We ensure product quality through strict quality control procedures, advanced production equipment, and comprehensive testing throughout the manufacturing process. Our products comply with international standards such as REACH, ROHS, DMF, and EN-71 to guarantee safety, durability, and reliable performance.

Our products have passed internationally recognized certifications and testing standards, including REACH, ROHS, DMF, and EN-71. These certifications demonstrate our commitment to product safety, environmental responsibility, and reliable quality for customers worldwide.

Yes. We provide samples before mass production to help customers evaluate product quality, materials, colors, and specifications. Based on your feedback, we can make adjustments and ensure the final products meet your requirements before full production.

Logistics and Support

How is shipping handled?

We arrange international shipping through reliable logistics partners and provide professional export support. Our team coordinates transportation, shipment tracking, and delivery updates to ensure products arrive safely and efficiently at your destination.

Yes. We provide professional guidance on product selection, application recommendations, and maintenance suggestions to help customers achieve the best performance from our flooring solutions.

We provide responsive after-sales support, including product guidance, order follow-up, and assistance with any questions after delivery. Our team is committed to maintaining smooth communication and building long-term partnerships with customers worldwide.

Yes. For urgent requirements, we can provide flexible production and shipping solutions based on product type, order quantity, and delivery destination. Our team will evaluate the best option to help meet your timeline.

Let's talk about solutions

Expert support for your projects is just a message away.